Return and Refund Policy

Quick Summary

1. Order Cancellation & Changes

You may cancel or request changes to your order within 24 hours of placement at no charge.

For orders over $5,000, you have 48 hours to cancel or request changes at no charge.

After these free cancellation windows, production may have started. If you request a cancellation or change after this period, restocking fees apply as follows:

• Standard cancellations (after 24 hours, before production begins): 15% restocking fee
• Stock items returned (if we offer this option): 25% restocking fee
• Custom products: Not eligible for cancellation after production begins

Once production is complete, orders for custom-made products cannot be cancelled under any circumstances.

2. Return Period

You have 30 days from the date of delivery to contact us about any issues covered by this policy. This 30-day period is our standard window for return, exchange, or warranty review for eligible items.

3. Returnable Items (Eligibility)

We accept returns or exchanges in the following cases, subject to the conditions below:

• Defects in materials or workmanship
• Operational issues (e.g., product not functioning as intended)
• Incorrect size due to an error on our part
• Product damaged during shipping
• Incorrect product shipped

To help ensure accurate measurements, we provide detailed measurement guides, instructional videos, and complimentary consultation services. Professional measurement and installation services are available through our trusted third-party partners at the customer's expense. Please reach out if you need assistance before placing your order.

For motorized products, exterior shades, pergolas, and electric retractable awnings, returns are limited strictly to:

• Manufacturing defects
• Incorrect fabrication or sizing due to our error
• Shipping damage or wrong item shipped

4. Non-Returnable Items

Because our blinds, shades, and many outdoor products are custom-made to your exact specifications, we cannot accept returns or exchanges in the following cases:

• Change of mind, preference, or ordering by mistake
• Incorrect measurements provided by the customer
• Room or lighting conditions affecting how color, opacity, or texture appear
• Normal variations in natural or textile materials (e.g., texture, slight color shade differences)
• Delivery delays due to shipping, logistics, weather, or other factors beyond our control (custom products remain final sale once production begins)
• Clearance, sale, or otherwise marked "Final Sale" items
• Products that have been installed, altered, modified, or cut on site
• Products showing signs of outdoor exposure or mounting
  

Color and texture differences caused by monitor settings, device screens, lighting conditions, or other environmental factors are not considered defects and are not eligible for return.

5. How to Request a Return, Exchange, or Review

If you believe your order qualifies for a return, exchange, or warranty review:

Contact us within 30 days of delivery (or within the specific notice periods below for shipping damage).

Email us at support@valueblindsdirect.com with:

• Your order number
• Photos of the issue, product, and packaging (if applicable)
• A brief description of the problem

We will review your request and respond with next steps. This may include:

• Repair or replacement of parts
• Remaking the item at no additional charge (if the error is ours)
• A discounted remake offer (typically 30-50%) (for customer measurement errors, when possible)
• Approval of a return or exchange

For custom products where measurements were provided incorrectly by the customer, we do not offer refunds. For orders under $2,000, we may, at our discretion, offer a discounted remake option. For orders over $2,000 (motorized exterior shades, awnings, and pergolas), remake options are not available. We strongly recommend using professional measurement services (available through our trusted third-party partners) for these high-value products to prevent measurement errors.

6. Time-Sensitive Issues & Shipping Damage

Visible Shipping Damage

If your order arrives damaged, do not discard the packaging.

• Take clear photos of the product and the packaging
• Contact us within 48 hours of delivery

We will work with you to arrange replacement at no cost to you. Claims submitted after 48 hours may not be eligible due to carrier limitations.

Operational or Workmanship Issues

If you notice operational issues or possible defects after installation or initial use, please contact us within 30 days of delivery. Issues reported after this period may be handled under our standard warranty if still within the coverage term. For orders under $2,000, products may be installed and tested to verify functionality—manufacturing defects discovered during testing will be covered under warranty. For high-value orders over $2,000, please refer to Section 3A for specific post-installation terms.

7. Return Shipping

For defects, our errors, or shipping damage: We will provide a prepaid return shipping label or arrange return shipping at our expense.

For other approved returns (e.g., eligible accessories): You are responsible for return shipping costs.

All returns must be shipped to the address provided in your return authorization.

Products should be returned in their original packaging whenever possible.

Oversized items such as pergolas, large exterior shades, and awnings must be packaged securely. Damage that occurs during return shipping due to inadequate packaging may not be covered.

8. Refund Processing

Once we receive your returned item(s), we typically inspect them within 3–5 business days.

If the return is due to defects, our error, or shipping damage, we will provide a full refund, including original shipping costs, or remake/replace the product at no cost.

For other approved returns (e.g., eligible accessories), we will refund the product price only. Original shipping costs are non-refundable.

Refunds are usually processed within 5–7 business days after inspection.

Refunds are issued to the original payment method.

Refunds are issued only after we confirm that returned products have not been installed, altered, or exposed to environmental elements in ways that conflict with this policy.

9. Warranty Coverage

Our warranty coverage includes:

• 3-year warranty on blinds and shades for materials and workmanship
• 5-year motor warranty on all motorized products
• 30-day satisfaction guarantee from delivery date

Warranty coverage includes repair or replacement, not refunds.

Defects in materials or workmanship that appear within the warranty period may be eligible for repair or replacement.

Damage caused by weather, wind, improper installation, misuse, or failure to follow installation and care instructions is not covered.

For warranty service, please contact us with your order number, photos, and a description of the issue.

10. Affiliate Program Purchases

If you purchased via an affiliate link, the same return and refund policy applies. Returns are processed according to this policy, and any applicable affiliate commissions are adjusted according to our Affiliate Program Terms.

11. Contact Us

If you have any questions about your order, our return process, or warranty coverage, please contact us: