Return and Refund Policy

Effective Date: July 1, 2025
Last Updated: July 1, 2025

We hope you love your order, but if something isn't right, we're here to help! At Value Blinds, we stand behind our products and want you to be completely satisfied with your purchase. Our return and exchange process is designed to be as straightforward as possible.

Return Period

You have 30 days from the date of delivery to contact us about any issues with your order. This 30-day period is our standard return window for all eligible returns.

Returnable Items

We will accept returns or exchanges in the following cases:

The product has defects in materials or workmanship
There are operational issues
The size is incorrect due to an error on our part
The product was damaged during shipping
The wrong product was shipped

Non-Returnable Items

Because our blinds and shades are custom-made to your exact specifications, we cannot accept returns or exchanges for:

Change of mind or ordering by mistake
Incorrect measurements provided by the customer
Factors related to individual room conditions (such as shading level or fabric color discrepancies due to lighting)
Normal variations in natural materials
Clearance items (all clearance sales are final)
Products that have been installed improperly or modified
Orders placed more than 30 days ago (unless defective)

How to Request a Return or Exchange

Contact us within 30 days of delivery if you notice any issues as outlined above
Email us at support@valueblindsdirect.com with:
- Your order number
- Photos of the issue (if applicable)
- Description of the problem
For faster service, reach out to us as soon as you notice a problem
Once we receive your request, we'll work with you to find a solution. This may include:
- Remaking the item at no additional charge
- Helping you choose an alternative product, color, or feature
- Issuing a refund if appropriate

Return Shipping

For defects or our errors: We will provide a prepaid return shipping label
For other approved returns: You are responsible for shipping the item(s) back to us within 30 days of receiving return authorization
All returns must be shipped to the address provided in your return authorization
Products must be returned in their original packaging when possible

Refund Processing

Once we receive your returned item(s), we will inspect them within 3-5 business days
For defects or our errors: Full refund including original shipping costs
For other approved returns: Refund for the product value only (original shipping costs are non-refundable)
Refunds are typically processed within 5-7 business days after inspection
Refunds will be issued to the original payment method
You will receive an email confirmation when your refund has been processed

Extended Warranty Returns

For products under our extended warranty:

Defects in materials or workmanship may be covered beyond 30 days
Contact us with warranty documentation
Extended warranty terms apply as outlined in your warranty agreement

Damaged During Shipping

If your order arrives damaged:

Do not discard the packaging
Take photos of the damage and packaging
Contact us within 48 hours of delivery
We will arrange for replacement at no cost to you

Order Cancellations

Orders may be cancelled within 24 hours of placement without penalty
After 24 hours, cancellation may be subject to a restocking fee as production may have begun
Once production is complete, orders cannot be cancelled

Affiliate Program Notice

If you purchased through an affiliate link:

The same return policy applies
Returns are processed according to these standard terms
Affiliate commissions are adjusted according to our Affiliate Program Terms

Contact Us

If you have any questions about your order or our return process, please contact us:

Email: support@valueblindsdirect.com
Phone: 877-26-SHADE
Hours: Monday-Friday, 9 AM - 5 PM PT

Mailing Address for Returns:
Will be provided with your return authorization

Value Blinds LLC reserves the right to update these terms as needed. We are always here to help and want you to be delighted with your new window treatments!