Shipping and Delivery

Order Processing

• Order Confirmation: Once you place your order, you’ll have a 24-hour window to review or request changes before your order moves automatically to production.

• Delivery Timeline:

  • Sample Swatches: 3–5 business days
  • Most indoor shades: about 14 days
  • Exterior Shades, awnings, and Pergolas: approximately 4-5 weeks
  • Notes

Estimated delivery times are ESTIMATES ONLY, not guarantees

Actual delivery may be longer due to: out-of-stock materials, international shipping delays, customs processing, weather events, carrier delays, holiday peak seasons, or other factors beyond our control

Custom products cannot be cancelled or refunded due to delivery delays alone

Customers ordering for time-sensitive projects should allow AT LEAST 2-3 weeks of buffer time beyond our estimated delivery window

We will notify you of any significant delays as soon as we're aware

Shipping and Tracking

• Shipping Method: Most products ship directly from our manufacturing facility via trusted carriers (such as DHL, FedEx, or UPS) for the fastest delivery. Exterior shades, awnings, and pergolas may take longer time (about 4-5 weeks) to deliver. 

• Free Standard Shipping: We offer free standard shipping on all product orders within our service regions.

• Address Changes: Once production has started, we cannot change the shipping address. Please double-check your information before confirming your order.

• No PO Boxes or APO/FPO: We cannot ship to PO Boxes or APO/FPO addresses due to carrier limitations.

• Order Tracking: Once your order ships, you’ll receive an email with your tracking information.

International Orders, Customs & Duties

• We ship worldwide! Please note that customs duties, taxes, and brokerage fees (if applicable) are the customer’s responsibility. Check with your local customs office for more information.

Delivery & Signature Confirmation

• Signature Required: All product orders require a signature upon delivery. Please monitor your tracking information and ensure someone is available to sign. Failure to sign may result in the package being returned to us or delayed.

• Delivery Attempts: Carriers may have limited delivery attempts. Please ensure your address is correct and accessible.

• Address Accuracy: Please confirm your shipping address is accurate when placing your order. Undeliverable packages due to incorrect addresses may result in additional fees or delays.

Receiving Your Order

• Inspection: Upon delivery, inspect your package(s) right away. We recommend taking photos or a video when opening your order.

• Damage or Missing Items:

  1. If you notice visible damage or missing items, contact the carrier immediately to file a claim.

  2. Contact us at support@valueblindsdirect.com within 72 hours of delivery so we can assist with the claim and resolve the issue quickly.

  3. Carrier Contact Numbers:

     • UPS: +1 (800) 742-5877 (US & Canada)

     • DHL: +1 (800) 225-5345 (US); +1 (855) 345-7447 (Canada)

     • FedEx: +1 (800) 463-3339 (US & Canada)

• If we do not hear from you within 72 hours of delivery, we will assume your order arrived in good condition.

Additional Information

• Production and Shipping Times: Production times are separate from shipping transit times. Delivery dates are estimates and not guaranteed.

• Holiday Closures: Production and shipping may be delayed during major holidays. 

• Insurance: All shipments include standard carrier insurance. If you would like to purchase additional insurance, please contact us before your order ships.

• Order Support: If you have any questions or concerns about your order status, contact our team at support@valueblindsdirect.com.

Thank you for choosing Value Blinds Direct! We’re committed to providing you with the best possible experience from production to delivery. If you have any questions, our support team is always here to help.