Shipping and Delivery

Order Processing

• Order Confirmation: Once you place your order, you’ll have a 24-hour window to review or request changes before your order moves automatically to production.

• Production Timeline:

  • Most shades (including Zebra and roller shades): 3–5 business days

  • Blinds: Approximately 7 business days

• Our team will work hard to manufacture, assemble, and test your order as quickly as possible. Occasionally, delays may occur due to out-of-stock materials, peak season, holidays, or factors beyond our control. We’ll contact you promptly if your order is delayed.

Shipping and Tracking

• Shipping Method: Most products ship directly from our manufacturing facility via trusted carriers (DHL, FedEx, or UPS) for the fastest delivery.

• Free Standard Shipping: We offer free standard shipping on all product orders within our service regions.

  • Oversized packages (any dimension 94” or longer): Flat shipping fee of $125 per order.

  • Expedited shipping: $119 per order, in addition to standard shipping fees, if requested.

  • Swatches: $5.99 for every 10 samples.

• Address Changes: Once production has started, we cannot change the shipping address. Please double-check your information before confirming your order.

• No PO Boxes or APO/FPO: We cannot ship to PO Boxes or APO/FPO addresses due to carrier limitations.

• Order Tracking: Once your order ships, you’ll receive an email with your tracking information.

International Orders, Customs & Duties

• We ship worldwide! Please note that customs duties, taxes, and brokerage fees (if applicable) are the customer’s responsibility. Check with your local customs office for more information.

Delivery & Signature Confirmation

• Signature Required: All product orders require a signature upon delivery. Please monitor your tracking information and ensure someone is available to sign. Failure to sign may result in the package being returned to us or delayed.

• Delivery Attempts: Carriers may have limited delivery attempts. Please ensure your address is correct and accessible.

• Address Accuracy: Please confirm your shipping address is accurate when placing your order. Undeliverable packages due to incorrect addresses may result in additional fees or delays.

Receiving Your Order

• Inspection: Upon delivery, inspect your package(s) right away. We recommend taking photos or a video when opening your order.

• Damage or Missing Items:

  1. If you notice visible damage or missing items, contact the carrier immediately to file a claim.

  2. Contact us at support@valueblindsdirect.com within 72 hours of delivery so we can assist with the claim and resolve the issue quickly.

  3. Carrier Contact Numbers:

     • UPS: +1 (800) 742-5877 (US & Canada)

     • DHL: +1 (800) 225-5345 (US); +1 (855) 345-7447 (Canada)

     • FedEx: +1 (800) 463-3339 (US & Canada)

• If we do not hear from you within 72 hours of delivery, we will assume your order arrived in good condition.

Additional Information

• Production and Shipping Times: Production times are separate from shipping transit times. Delivery dates are estimates and not guaranteed.

• Holiday Closures: Production and shipping may be delayed during major holidays. 

• Insurance: All shipments include standard carrier insurance. If you would like to purchase additional insurance, please contact us before your order ships.

• Order Support: If you have any questions or concerns about your order status, contact our team at support@valueblindsdirect.com.

Thank you for choosing Value Blinds Direct! We’re committed to providing you with the best possible experience from production to delivery. If you have any questions, our support team is always here to help.